Outsource your Casino Customer Support team for the Netherlands?

Those who wish to operate an online casino in the Netherlands must hold a license issued by the Dutch government. The Dutch government appointed a supervisory authority for this purpose, namely the Kanspelautoriteit (KSA).

The customer support for online casinos in the Netherlands is also regulated by law. Legislation states that the customer service of licensees must meet at least the following requirements:

• Support must be offered in Dutch
• Telephone, chat, email accessibility
• Available 24 hours 7 days a week
• All customer service employees must be extensively trained and certified in responsible gaming (This course can only be taken in the Netherlands)

Our customer support services are 100% compliant with the mandatory requirements of the Dutch Gambling legislation.

All of our employees are based in the Netherlands, speak both the Dutch and English language and know the iGaming business inside out. In addition, our customer support employees are all certified in responsible gaming by taking an advanced addiction prevention course.

Backup service for existing online casinos:

For online casinos having a Dutch Customer Support team already in place, we have a backup service available. With this service we can jump in when it’s busy or when your own staff is temporarily unavailable.

You can save yourself the recruitment and high costs of an in-house Dutch-speaking customer support team. By working with us and outsourcing your Dutch casino customer service to us, you can focus on growth and other things you do best.